Frequently Asked Questions

1. How can I make a purchase?

Shopping on our website is easy:

  1. Login in to www.zoenissi.sg 
  2. Click on “Add to Cart” on the items you wish to purchase
  3. To change the quantity of the item, change the number in the quantity box
  4. Click ‘View Cart’ to review items in your cart
  5. If you have an applicable ‘Coupon Code’, enter it and click on ‘Apply Coupon’. The total price will be updated with the discount
  6. Click on ‘Proceed to Checkout’ once you are ready to place order
  7. Fill in all necessary details for your billing and shipping details (NO PO BOX)
  8. Choose your preferred payment method and click on ‘Place Order’ to finalise
  9. Please review your orders again and total amount before completing the payment

You will receive a confirmation email shortly after you have placed your order. Your order is not confirmed until you receive a confirmation email

 

2. How long does it take to confirm my order?

Orders are confirmed once Zoe Nissi sends an Order Confirmation email to you. If you do not receive a confirmation email within 24 hours, please contact us at customerservice@zoenissi.sg and our customer service team will provide you with further assistance.

 

3. Why does my Order Status show “payment pending”? Should I re-create a new order?

Payments are processed immediately, but the status will only change to ‘Confirmed’ after you receive a confirmation email with delivery details. If you do not receive a confirmation email within 24 hours, please contact us at customerservice@zoenissi.sg and our customer service team will provide you with further assistance.

 

4. Can I amend my order after it has been confirmed and paid for?

Please contact us immediately to make any amendments. We are unable to amend any orders once a confirmation email has been sent to you.

 

5. Can I cancel my order?

Please refer to our Cancellation, Return and Refund Policy which can be found in our Terms and Conditions. You may also contact us for further assistance.

 

6. What do I do if I receive an incorrect or damaged item?

You may return items that you have received which are incorrect, damaged or defective. Ensure that their packaging and seal (if any) remains intact. Please contact our customer service team who will provide you with further assistance.

1. What kind of payment method may I use at WEBSITE?

We accept Credit Card (Mastercard, Visa…) and PayPal payment options.

 

2. Do I need a PayPal account to pay with my credit card?

Zoe Nissi has engaged PayPal in processing all of our online transactions. However, you can choose to pay either directly with your credit card or through Paypal. You will be able to find this option as you are directed through PayPal’s transaction page.

1. For Users without Clinic’s Code

We are only able to offer pick-up of our products from any one of our partnered clinics. Please visit one of our partnered clinics to receive a clinic’s code. This will allow us to deliver our products directly to your preferred address.

 

2. For Users with Clinic’s Code

We are now able to offer direct delivery of our products to your preferred address! Your products will be delivered to your door within 3-5 working days.

Please note: We are able to deliver throughout Singapore except for restricted areas.

 

LOCAL SHIPPING – STANDARD COURIER SERVICE

Delivery Method Courier Service
Delivery Duration Within 3-5 working days (for in-stock items)
Cost FREE for orders more than SGD$150
Tracking Tracking number provided

We deliver our products through our partner courier who will provide a tracking number for each delivery. You may wish to track your package at the courier websiteAn SMS may also be sent to you in the morning on the day of delivery.

 

3. How much is shipping?

We provide free deliveries for orders of SGD$150 or more, including after discounts. A delivery fee of SGD$5 will be charged if your order is less than SGD$150.

 

4. What should I do if my order has not arrived?

Please email us at customerservice@zoenissi.sg and we will get you in touch with our partner courier.

 

5. Will I get charged for a re-delivery?

You will not be charged for the first re-delivery. If you are not present to receive the products during the first delivery attempt, you may reschedule the delivery. Additional delivery fee may be charged thereafter.

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